Help & Info
Shipping & Delivery
- Payment for Shipping:
Please note that the shipping fee you pay covers only the transit time once your package is handed over to the carrier. If you select a priority service like Priority Mail, this priority applies only after we’ve transferred your package to the carrier.
- Processing Time:
- Orders are generally processed within 1-3 business days unless otherwise specified. We do not process or deliver orders on weekends or public holidays.
- During periods of high order volume, there might be slight delays. Please consider allowing extra days for delivery. If there’s a significant delay, we will notify you via email or phone.
- Shipping to P.O. Boxes or APO/FPO Addresses:
- We ship to addresses within the U.S., including U.S. Territories, and to APO/FPO/DPO addresses.
- Shipment Confirmation & Order Tracking:
- You’ll receive a Shipment Confirmation email with your tracking number once your order ships. The tracking number should become active within 24 hours.
- Customs, Duties, and Taxes:
- Decked Out Collectibles is not liable for any customs duties, taxes, or additional fees applied to your order. These charges are the responsibility of the customer.
- Lost, Stolen, or Damaged Packages:
- Once a package is handed over to USPS or UPS, ownership transfers to the buyer. We cannot be held accountable for packages that are lost, stolen, held by customs, or arrive damaged.
Returns & Exchanges
- Return Window:
You have a 5-day return period from the date you receive your item to request a return.
- Eligibility for Returns:
- Items must be in the same condition as received: unused and in their original packaging.
- You must provide the receipt or proof of purchase.
- Return Limitations:
- To initiate a return, email us at [your_email@example.com]. If approved, we’ll provide instructions on how to return the product. Items sent back without prior approval will not be accepted.
- The cost of return shipping is borne by the customer.
- Damages and Issues:
- Inspect your order upon receipt. Contact us immediately if there’s an issue like a defective item, damage, or if you’ve received the wrong product for resolution.
- We deal in Manufacturer Sealed Products. We are not liable for manufacturing defects or imperfections in packaging, including but not limited to slight tears in plastic, corner dings, scuffs, or other minor packaging flaws. The contents are sealed and packed by the manufacturer.
- No Shrink Policy:
- For tampered or no-shrink boxes, you must record the unboxing process with the packs in view at all times. The video should include a timestamp, your name, and order number to prevent video reuse. No-shrink boxes with dents are not eligible for refunds since they are meant to be opened.
- Exceptions / Non-Returnable Items:
- Items like perishables, custom orders, and personal care products cannot be returned. This also applies to hazardous, flammable, or gaseous materials. Contact us if you have queries about your specific item.
- Exchanges:
- The quickest way to get the correct item is to return what you have and make a new purchase after your return is accepted.
- Refunds:
- We’ll notify you once we’ve inspected your return to inform you if a refund is approved. Refunds take 5-7 business days to process, with additional time for your bank or credit card company to post the refund.
- All cancellations incur a 10% processing fee.
- Pre-Order Policy:
- No refunds or returns are available for pre-order items, which are ordered specifically based on customer commitments.
- Discount Codes:
- If you forget to apply a discount code, no adjustments will be made post-purchase. We will not retroactively apply discounts or issue new codes. Cancellations still incur the 10% fee.
- Bot Usage:
- If you’re caught using a bot to purchase items, your order will be canceled, your IP will be banned, and you’ll face a 10% fee.
By shopping at Decked Out Collectibles, you agree to these terms. If you have any questions, feel free to contact us.